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WTF!
Thats some madness, you should make a video where you cuss them out and stuff if you end up making one.
My stupid ass made the mistake a good time ago of transfering my main bitcoin wallet to bittrex and then trying to transfer it out to a new wallet the next day. They wanted me to call and give id and a photo and all that crap to access my money. I finally did it but i wish i never did.

Shits getting fucked, in the end i fell off the waggon and traded all my crypto and bullion for a single hit of crack one drunk night. Thats my story and im sticking to it.
lol

I got the same bullshit going on with Bittrex right now. Luckily I only got like $15 worth of crypto at Bittrex. Never use an exchange as storage, alway keep coins in your own wallet.

Yeah, i just made the mistake of of moving it over there to play with for a day till the new wallet i was setting up was done with. My original main wallet was compromised i thought as someone came across my 12 word recovery phrase and i could prolly trust them but wanted to be sure my coins were safe.
I keep maybe a hundred in bittrex just incase i see something i want to buy and i also have a bunch of small numbers of shit coins i transferd to it that arent worth enough to cash out. LOL
If i lose everything in bittrex i wont be upset as i only really use it for trading not really storage.

Im looking into a hardware wallet right now but cant seem to find one that will ship before the end of next month that will take crypto as payment. Hopefully nano ledger gets their shit together cause waiting 2 months to get a hardware wallet seems insane to me, in 2 months the new wallets will be out already. lol