I understand that you don't like Discord. When I started, I had the same experience...however, after that, I noticed that a lot of folks from the Steemit community is on Discord, so I decided to join them.
Anyway that is a little off topic, I am not sure about that, because I never had that issue before, but all I can tell you is that you can get in touch with them on Twitter (https://twitter.com/TheCryptoDrive)or just write a comment underneath a post from https://steemit.com/@thecryptodrive. (And do not forget to mention him, so that he will get a notification)
I am sure that they will be happy to help you out.