Thats crazy about your grandfather. Goes to show how much schooling has screwed up how we view work, ability, and knowledge. This is massive discrimination that nobody really talks about, this caste system is too powerful for any acknowledgment.
As my grandfather, it happens in many other companies, including, also happens when talking about any topic, many times people take as valid what is said by someone with an academic title, even if that is false, however, if someone without formal education says something truly valid, often not appreciated, simply because it does not possess the "license" granted by these institutions of formal education.
Yes, this is also very true and sad frankly. People are so conditioned that only information from an authority is valid; there is no thinking taking place when this happens.