If this is still an issue and the coin gave a contract address, audit the contract on EtherScan to see if the coins are in there.
If they are and it’s still not showing up in MetaMask I’d contact their support, if they have it.
If this is still an issue and the coin gave a contract address, audit the contract on EtherScan to see if the coins are in there.
If they are and it’s still not showing up in MetaMask I’d contact their support, if they have it.