You make some very good points in your comment.
"As a customer, we hate it! As a business sometimes we love it!"
This is so true but it also shows that the entire system is wrong. This is what we call a canundrum!
Canundrum: "a confusing and difficult problem or question.
"one of the most difficult conundrums for the experts"
synonyms: problem, difficult question, difficulty, quandary, dilemma; informalposer"
Thanks for always adding so much to the discussions here!