Hey @alinamarin,
First story is just showing us how ancient the banking system in Romania is. If you have a new ID, the old one can't be asked as a proof as it is not a official document anymore. I'm complaining about the German one, but here I don't have fees for withdrawal and cheking my account from the banks in my bank group(different banks, same alliance)
The second story is about the frustration let out by somebody on a less fortunate. No one was happy to be in that position, neither the guy who is homeless, nor the collector. It is just showing that povertry is taking the humanity out of the humans.
Last time I was treated unfair, was at a former job. I was mobbed by my supervisor. I signed up for a lawyers insurance, hired a lawyer and waited for the lawyer to do the job. In the end was everything good.