Hi Steve. If you ignore number 2 then there is a risk number 2 could become number 1. I get the 80/20 rule but you can't neglect the ones that aren't influencing your business as things change and if you are not aware of it then you are history. Funny I have also just done an article on change which I will post later.
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Yes, this is what I'm thinking. Just seems that we're all getting increasingly bogged down in it. Or maybe we're just more self aware....
Look forward to your post.