My brother in law just got one of these a month or so ago. His utensils are on back order as well. We went over the other night and he did steak, shrimp, and chicken hibachi style. I think pretty much everyone in his neighborhood has one of these. I do pretty much everything with Charcoal, so I can't justify the extra expense. I do think they are kind of cool and for the price point you really can't go wrong.
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I do like charcoal for it's flavor. But with kids, it simply takes too much time, especially when gas is the push of a button. I'm also running into people who have one, didn't know they were so popular.
I use a chimney starter, so it doesn't usually take too long for the charcoal to get going. I understand though!