Yay! That's such a relief!
Maybe you should give it a go yourself, do a little bit every night XD They're really not that hard to do, just a bit of time and effort (okay maybe a bit more effort if they've been pulled really tight but even then you just need to do a bit of jiggling).
Tried many times to no luck, hence we went to the jewelry and asked, but since its expensive to do with them, and ive given up, imma just leave it 🤣