That really is terrible, they won't even tell him what the offending tweet is?
I think in their eyes they are operating professionally, because we aren't the customer but the commodity. It's the companies who pump millions into these platforms who are the cherished customer. Not that I think that's right or how things should be.
I think my perspective is pretty much the same, but it's not that I agree with these platforms (YouTube, Twitter or Facebook). They are private platforms, owned by private entities and that just means they can do what they want. Personally, I'd like to see some regulations put in place by governments to ensure the fair treatment of their users. In terms of your friend who paid Twitter, I dunno, like if he'd gone to a brick-and-mortar marketing agency, paid them and they acted the same way as Twitter, he'd be covered by consumer rights. I think Twitter and Facebook in particular won't be around forever, they're already showing declines in their userbases.
I think part of the problem is that these companies are constantly playing catch up, chasing their tail. There'll be the newest outrage of the week, they knee-jerk react by culling everything and anything that might be remotely unfriendly towards shareholders or advertisers.
I was just catching up on my YouTube, and saw a video from H3H3 about the Alex Jones thing. Basically, in one of their podcasts recently, they were talking about Jones and showed some of the clips, but part way through the stream they received a community guideline strike from YouTube, completely halting the stream, just because they played some clips from a channel that's recently been banned.
I think that's why I'm feeling so frustrated with Steem and Steemit in part... now is the time to pull the carpet out from under the feet of these ridiculously large tech companies, and yet I see so little effort on their part. HF20 still hasn't arrived, the interface is bare, the hot/trending/promote tabs are pointless and there just isn't enough of a user base (despite 1 million accounts) to build a regular audience, in my opinion anyway.
I've been looking at Narrative a bit more, and I won't be trying to own any of the Niches, but I do think it has an awful lot of potential. From what I can tell, owners get 10%, moderators 30% and creators get 60%. At first glance that doesn't seem like a great deal, however on Steemit we only get 75% anyway. If the owner and moderator do their jobs, promote and look after their niches, you have the potential to create a really engaging platform.
I've also been looking at Medium, which although isn't blockchain or decentralised, you can earn on your work. Also, they are very strictly against fake news and the like, so there's no anti-vaxxers, truthers or general nutjobs about. By selecting the topics you're interested in when you sign up, you can then view only the content you're interested in. I just feel Steemit has so far to go still, and the competition are really upping their game.
I'll let her know for you :) gotta say, you really mean a lot to us too! I hope the tests went ok for you, I know how that can be. Sorry I've bombarded you with walls of text again