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I had that problem too! I signed up for their service, gave them my credit card numbers(they said the first three didn't work and I hate when that happens) and then they gave me a fancy new virus detector suite with solitaire and a free wallpaper! Everything seems to be working fine now except for my speakers. I can hear phone calls, I think? Someone is talking to me but I don't understand their language. I just turn the volume down. Easy fix.