I've always hated smurfs. In every game. There really needs to be a better system to allow people to play at an appropriate rank regardless of how many accounts someone buys.
But with regards to balancing. They are trying to build Overwatch as a watchable esport so its understandable that they would balance for pro players. Its just a pity that it has a much larger effect on the rest of the playerbase.
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I get the concept of smurf for some, like me who played a lot of different roles but I excel at DPS. But when I play DPS people see that I have playtime with tanks and healers and refuses to play a supportive role since it seems I have more experience with it. I mean I'm an ok healer and I hate being tank. So in that regard I kinda want to buy a smurf to make it a DPS account.
But again this just makes me part of the problem. I think they need a "role check" or something for when you queue to solve this issue. That way everyone joins and pick their respected roles.