If her keys have changed recently and it's not her she should contact her account recovery partner, and make sure she has her old copies of her keys. It may not be too late to recover the account (assuming her account recovery partner isn't steemit).
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Thanks for responding. I'm afraid it is steemit. Where can she see/double-check that information?
recovery account
in the left columnCheck https://hiveblocks.com/@herusername , and look forOk, I see. what's the procedure to change that recovery account partner?. I understand she would not be able to do it anyway
https://peakd.com/steem/@ausbitbank/how-to-change-your-steem-recovery-account-with-steemworld-org
This is an old post but the steempeak instructions work on peakd.com now
Thank you very much. Have a good day