http://blog.genesis-mining.com/genesis-mining-service-update
Genesis Mining Service Update
Category / Press releases Published on 26.07.2017.
We want to keep you updated on the technical difficulties that have interrupted payouts in the last few days. Our team has been working to address every aspect of this problem to restore service, and now we’re able to update you in more detail.
On the night of Friday July 21st, we detected an unauthorized intrusion by an attacker. This attacker gained access to a hot wallet and was able to transfer funds which we will reimburse in full. Shortly after the intrusion was detected, our team was able to shut down the attack. We immediately took steps to mitigate the issue, including enhancing our monitoring and detection capabilities, and further hardening our environment. One of those increased security measures was to delay our daily payouts.
We have found no evidence that sensitive end user information, including email addresses, were exposed by this incident. We also do not collect, store or have access to customers’ credit card details. We immediately engaged 3rd party cyber security advisory to investigate the attack, and validate that the measures we took to address this issue – and it’s those security practices that ensure that an issue like this remains isolated and resolvable.
We want to assure you that our mining operation was not affected and is running as normal. Every single one of our customers will receive their missing payouts as soon as we’re sure about the safety and integrity of our payment system. One of the advantages of the daily payout system is that it helps prevent actual losses, even in moments like these that cause delays.
The next payout is being scheduled, and all missing mining profits will be paid out to our users during the coming days. Genesis Mining will cover the full amount, and you will receive all of your payouts. The mining profits will be released gradually with the usual daily payouts, so you will receive two payouts a day instead of the usual single payout per day, until all missing payments are complete. We’re sorry for any delays in ticket responses, and I want to personally assure you that our Customer Service team will respond to each and every concern you have.
We will update you as soon as new information is available.
We’ve been providing daily cryptocurrency payouts for more than three years now and treat these payouts as a promised service for our customers. Your trust and confidence in Genesis Mining is of the utmost importance to us, and we understand the frustration around not receiving those payouts. That’s why our team is working around the clock to resolve the issue and restore payouts, while ensuring something like this doesn’t happen again.
Every person who mines with us helps make what we do possible, and we appreciate your patience with us as we work to ensure security while getting you your hard earned coins.
Sincerely yours,
Marco Streng
CEO Genesis Mining
Thanks for the update, it's always appreciated!
I am still considering buying a gift of a mining contract on Genesis for my dad. He is not tech savy enough to mine on his own so this seems perfect for him. Any recommendations? My budget is $2.5k
Mining profits are down at the moment. Difficulty is up and coin prices are down. I would instead take that $2,500 and split it equally between BTC, LTC, EOS, and DCR.(XMR too, if you can find a easy way to store it for him.) In 2-3 years I think he will be happy with his gains.
Yeah that's the alternative I have been thinking about too. I helped him build up his portfolio so far and maybe I'll just add to it as a gift. But no thanks on EOS (not a fan personally) 😉
Thanks for your opinion.
I heard about this through Travon's channel this morning. It's good to get a double-confirmation! Everyone FREAKING out that they havent been paid in a couple of days. It's good to know Genesis is on top of things. Didn't they just run out of contracts for x11 too?
What a week in cryptoverse . I have been around for a year, and I have never seen such a week
I have some contracts, not a good week in cryptoland!
Great update!
finally some news about genesis huhhh.
Geez its happening more and more these days...not a very good thing for the overall trust
Thanks for the update. I do some genesis mining but I don't pay attention to the payouts. If it wasn't for Steemit I might never have noticed. ^^
Thanks for the update!
ok very good they pay out the people. Thanks for sharing this news, I think alot of people will be happy now after the last few days.
Just wait, we will be okey!
isn't there a lot of hacking going this week? Thanks for info.
I accept this explanation . And as stated elsewhere i am a client .
thanks alot for the update!
Thanks for the update my friend!
Dang hacker! Thank you for the update :)
I got back paid today. Everything is up to date now so I am happy.
Just don't blog about it or you will get down voted.
https://steemit.com/genesis/@memloc/just-got-back-paid-from-genesis-mining
They may run away soon
upvoted and followed
Thats a good update my friends were freaking out on them hahah
I have voted for you can you vote my comment please .. Thank you dear in advance .
Hi! I am a robot. I just upvoted you! I found similar content that readers might be interested in:
https://steemit.com/genesis/@donkeysworld/genesis-mining-not-paying-out