Ditto!! I also used to work in customer services and I really grew quite fond of some of my "grumpy" regulars. It can be a challenge but with good humour, kindness and time you can make all the difference to their day.
Ditto!! I also used to work in customer services and I really grew quite fond of some of my "grumpy" regulars. It can be a challenge but with good humour, kindness and time you can make all the difference to their day.