Atm the 'NEW' section is not very busy, content creation has dropped alot so it is easier for good content to be seen and upvoted by the few people we have active with any decent stake, if/when Steem becomes busy again alot of authors are going to fall through the cracks, post promotion helps them get visibility above the rest. Another idea is burning SBD or Steem to get a featured slot on Steemit.com or some trending page ranking.
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You seem desperate to justify your business model as something useful, which it simply is not.
Earlier you said whales are too busy with other things, now they're suddenly scrolling "new". Both is wrong. Trending topics happen through word of mouth. Nothing goes viral by itself, it happens because people talk about it on multiple channels.
A lot of things fall through the cracks. That's how it is on the internet. To become successful, you need to build an audience and have that show your work to others. You can write the most hilarious tweet or produce the most awesome youtube video, if you didn't build a follower base to get into a network it will never be seen by anyone.
"Promotion" (buying votes) on steem was an abnormality, which let those who were willing to pay you guys the most money block the real trending topics. Without the downvote efforts of smooth and others, my post would have never had a chance to even make it to the first page of trending, as the votes it received would've been worth less, and the barrier to get up there would have been higher. You killed off the real trending.
There is an option to burn SBD to get a featured slot in the promoted section. Guess why nobody looks at it? For the same reason everybody kept saying "I don't look at trending" over the last years. Nobody wants to see shit which gets shoved into their face. The argument of providing visibility is a marketing slogan, nothing else. It might work if the interface put an occasional promoted post between organic content, but the way it was only helped you (and delegators, which includes me after I gave up and supported ocdb as "the lesser evil" eventually) to make a lot and the buyers to make a little more steem.