All of this is good. I would say there's a fine line between complaining and 'working through the problem verbally'. Sometimes just speaking a problem aloud gives you the means to get perspective on it, and describing the problem to someone else (in a levelheaded manner, even if they don't give any feedback and just listen) makes you feel better afterwards, because you've now shared the burden of the problem with someone else. There's some value in having others understand what you're dealing with or angry about.
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Absolutely. There are psychologists and therapists for a reason. I think the person on the other end partly has the power to make it a healthy thing or not. Their response can add more fuel to the fire, or they can encourage you and calm you.