It may be because he kept introducing himself over and over in the past?
I don't know, there should be forgiveness in this platform. Spam should be discouraged but it shouldn't mean that an account becomes irreparable.
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100% agree.
What can be done to help fellow Steemers in @stmdxrafi's position?
There is a steem-abuse channel in steemit.chat for appealing a decision. I think that should be the first step.
If it is the case that the 'police' are not being fair or reasonable themselves, I think the user should appeal to the community, present their case, and hope that someone with Steem Power will protect their account for a while using autovotes. If they act abusively in any way, such protection should be revoked.
I think we will a decentralised system of policing like this emerge over time.