I had some refugees working for me during the last crisis, so I know about the ways that the system is working. It's not easy to get everything right, there are a lot of papers and appointments to be honored and it takes patience. The amount of people involved is very large as well. Social workers, Agencies, Insurance Employees, City Management, and in some cases psychological help is advised as well and if it's advice by the social worker of the city then it's mandatory.
Starting a new life guided by a state refugee program is nothing you do lightly. But it's not scary, just a lot of stuff to do.