There is trouble creating account, I own this community outside hive, they want to signup, the problem is with signing up. I have made a short post on these for better understanding https://ecency.com/newbie/@campusgistars1/request-help-newbies-from-campusgistars
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In the Ecency Discord https://discord.gg/pwyqTZkUUh there is a channel for ECENCY help for beginners. This post may provide some answers.
https://ecency.com/hive-125125/@beeber/ecency-help-signup-process-for
I can help with providing you with a few accounts. Let's DM on Discord.