That’s annoying
A whole year
Sorry man
I had a similar experience though not same story. I lost my phone to some scrupulous individuals and then I blocked my account through a call to my bank’s customer care units to safeguard the little cash there.
If I told you the back and forth I went through to unblock my account, it was totally frustrating after I’ve written Myriads of emails and putting across several calls to the customer care to no avail. I was living in a remote area and going to the physical banking house would take over six hours back and forth. After months of frustration, I had to embark on the journey.
I also live far away from the cities... about an hour and a half to a small one, and three hours to the big one. It's annoying, but I would not change it for the world.