Unfortunately these services are getting worse and worse. I hope Farah will be removed and replaced with someone competent as people like Farah are not suitable for the role. There are so many complaints and yet they are functioning. This is the sad part.
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I agree. I sometimes wonder if we will be better off with customer service staffed by Farahs or by AI...since they both read off of scripts, I think it doesn't much matter any more.
At least AI can type flawlessly, unlike Farah.