The string is just gone. It appears that there never was one. Now I more or less forced to disamble the complete carrier. Pulling out the screw doesn't help with the setup we have. The carrier would block the door from going open.
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Huh, okay. That is interesting. Can you just flip the plastic thing that the string usually attaches to?
It is a little bit more complicated, probably because it is old and ment to work forever :). The carrier is almost like a black box. Inside it is a seperate motor which pulls himself back and forward on the chain. This motor is ofcourse protected. If there was a safety cord present, I would just have to pull this cord which would detach the motor from the chain.
Just give them another call. I will know tomorrow if they can replace it on Friday. If not, it will be for next year.
Ah, okay. Well, good luck with that!