I think there's a use-case for electronic/digital communication, we live in a tech-loaded and fast-paced world, however I think people rely on it for too much of their communication which can mean people's in-person communication can suffer, decline. It's a slippery slope and once upon it can be difficult to get back up and so it's not just communication that backslides but relationships themselves.
That's my opinion anyway; I'm no expert on it though.
I get it. It's true that technology has its perks, but relying too heavily on it might risk missing out on the richness of face-to-face communication. Moderacy is key.