I pop into a few FB communities mostly related to where I live in Vietnam only to see that people are mostly just acting like absolute cunts towards strangers simply looking for advice. I never participate in those groups nor am I really looking for advice either, I just go in there to see how mean people have become over the years. Honestly, I heard the other day that a group had to shut down on FB because it became too toxic with people threatening physical violence over disagreements. It was a community about gardening.
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That doesn't surprise me at all. There are some people like that in these communities too. Most of the time it is because new users are lazy and they post the same questions over and over instead of doing a quick search to see if someone already asked about whatever. It helps to have moderators, but even then you can't always estimate the capacity for humans to be assholes.