I agree with everything in this article. On a professional level, i think electronic communication is more efficient since in the business world, everything must be quick. And what better way to get the communication done swiftly than by relaying it thru a simple email or chat. However, on a personal level, its quite different. And yes, body language and all sorts of non verbal communication really plays an important part. So i guess theres pros and cons in this one.
Efficiency is fine, I agree, but doesn't always mean things are being done in the best way. There's times to use digital forms of communication and times when other methods should be employed. As i said in my post, pros and cons.