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It's horrible. I was reading a post on Facebook last night that the company made and the comments were just brutal. I don't think there is a single person who is happy with them right now.

I think in this case the people are warranted to be upset, but seems to me on social media these days people are always upset about somehting

Yes they are, and yes, this situation was completely mishandled. It's blowing up in their face now.