Hi. In fact, this experience has taught you a lot. I have not been through this. In my case, before receiving an order, they have to deposit 50%, although they usually deposit everything. That amount covers materials and labour and there is no refund because it is time worked.
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I made his order as soon as he send the full payment plus the delivery fee. That is why I'm so confident of making his order and since I have already the flowers. I just have to arrange them and wrap them and then have it delivered.