Well HW are a divisive force. I don't agree with all they do, but I have seen them withdraw their DVs from people on appeal. It's all just humans with their failings, but they are not exactly doing it to be loved. I don't think they are as evil as some make out, but they need to give more people a chance to redeem themselves. Many come here with wrong expectations.
You do know that hundreds of thousands of accounts do not have a person behind each of them I assume. Yes I know a lot have left and that is a big shame. I know plenty just gave up or got bored. We need compelling reasons to be here.
We're not going to agree on many things, but that's fine. Just do what you think is right. We can't change some things easily.