Damn, that sucks, but honestly I'm not surprised. That's how people are these days. They know that UX is everything and if the UX is not on point they'll stop right there. I've been saying this for years...
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It’s not even ux. gives account system is not set up to onboard a 6 million user community. Might be set up to take a sudden onboard of 5k ppl at best. Woefully short of where it needs to be at this point
This matter plus others needs to be addressed if Hive wants to be ahead of the game. Why leave a perfectly working situation for one with issues.