Thanks, I'll take a look in a bit and have a read...At work. Lol.
EDIT:
That was an excellent read, balanced, honest and factual. It felt nice to read, you know?
So many great points and observations. I wish I could write like this!
I smiled at this part. So true.
In such an environment heightened tensions are quickly noted, and de-escalation is an ever-present priority. It is, in some sense, the opposite of Twitter, where no one is armed and people are routinely terrible to each other.
Thanks for sharing this, I shall have another read and pass it around too. Appreciated @pfunk.