Thank you. If I were to go into more detail, something I would have added is how we are more likely to revisit businesses where we are looked after and the people are lovely. This is the reason why I think that you will always have so much support here, because you are such a lovely, welcoming person. Part of what we are selling on here is ourselves, so I guess we've also got to ask ourselves if our character is attractive. It's all very well to comment and communicate, but do it wrong and you put people off.
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Thank you so much. ☺️
Certainly! Negativity will definitely push people away. And as you already stated it’s so hard coming back from a bad rep here.