I thought you might say this. It's a pity really, but a situation this user can reverse, should he make the effort to do so...but he keeps saying he can't do anything else.
We all know he can though, he just doesn't want to.
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I hope he answers me politely as I told him, unfortunately he prefers to hit his head thinking he can knock down a concrete wall...
He is not the first to act in this manner and he won't be the last. Maybe he will see reason and maybe not. I think not.