there was a door that we were unable to lock that led right upstairs to this random family
Maybe they were trying to promote community interaction, lol. Just kidding. Sorry about you guys' experience. An honest review is in order, you might help other travelers and maybe even the Airbnb hosts can improve.
Maybe they were, just should have put that in their listing rather than telling us we had the entire unit... we had the basement 😂 our personal review to the host was nice, but honest and they hopefully will listen. Our public review didn’t trash them, but we did want to make people aware that the listing was inaccurate.