I made a post in the community recently; I got a reply that makes me to feel like the moderator did not really check through all the posts. I know that it is not easy though, and I commend your efforts; you are doing a great job. I'm posting very soon.
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Yes, it is not always easy to read through and answer everything. I have about 60-70 mentions every day with my @cleanyourcity account alone. That would be like a main job to try and actually read that. There's a lot that falls by the wayside, unfortunately. I'm not a moderator of the Cleanplanet community, but I think there's more to work through.