Thank you!
Agreed, user retention is a major issue, as well. Part of the challenge there is that we don't have an effective internal "messenger-like" communication system that allow people to talk to each other.
Discord? No! The moment you get into "you have to have accounts on multiple sites in order to make this work," you've already lost 3/4 of the audience. It has to be simple.
@peakd's new SNAPS feature gives me some hope on that sense... perhaps it could serve as a framework/model for a communication system, where the "Snap" is a communication between specified people, rather than "open," and and sending a "private" snap automatically sets rewards to burn, to avoid abuse.
As for accessibility/information/education, I have long felt that Hive — presenting itself as decentralized — needs its own Wiki, free-standing, but also "officially attached" to the community, built by the community... with both existent users as well as potential newcomers in mind.