There is a popular saying that says You can take a horse to the stream but you can't force it to drink.
This is true
but have you taken your time to know her challenges because she has taken the first step of opening the account, some people get discouraged when they are faced with a little challenges.
If you read the post, you will see I mentioned the challenges she faced, and the various steps, we took to sort them all out
May your wishes come to pass.
Amen.