Over the past few years, the use of technology has increased so greatly, so many people are being taken my suprise because they never expected technology to be this smart and to the point where everyone had to embrace it. In today's world AI is becoming a common addition to businesses across all fields. including banking.
One job I would suggest AI should stake over is the banking system
There is no doubt that customer service is one of the spheres where AI has been proving exceptionally useful.if you have been using AI for anything you will see how nice it has been programmed to respond and treat people. In my country the customer service is very poor, I've been to the bank several times to pay a complaint and most times you get insult, those people are so rude and make you suffer for your money. One experience I will never forget was when I was to pay school fee some money was transferred to my account and my bank got Frozen. I saw fell in bank before I could upgrade my account and finally get to pay my school fees. Before I could rectify this issue my school portal was closed and I have to pay a late payment fine just because the bank lack the flexibility to offer effective and customer-oriented services. Meanwhile AI on the other hand can be used in chat bots that can help customers at any time of the day since they are always awake to ensure that customers get the necessary answers to their questions and in addition, can solve the general customer needs according to the specifics of the individual client. AI helps to improve customer servicing across the banking industry while also promoting a culture that is more trustful and honest.
Another reason why I think AI should take over the banking sector is the issue of accountability. So many countries are lacking behind when it comes to the use of technology and so people still have to rely on humans. The issue of accountability has really been a problem with banks, a lot of people has lost funds and they banks can't give a valid reason to that some people just got tired of pushing it because when you go to the bank complaining of lost funds they will make you go through a lot of paperwork before refunding something people get tired of it especially if the real owners of the account is death and the family wants to have access to their deceases money.
AI can assist in the problem of accountability in banking. In countries with concerns affecting traditional banking system, AI solutions present a reliable method of monitoring and performance of financial transaction. Banks as a financial institution use data analytics and machine learning algorithms to analyze cases of fraud and protect customer’s interests in real-time.
And then jobs that AI should take over should be those jobs that are risky in nature, there some jobs that the risk involved is on the high side but yet human being still do it and sometimes due of lack of good safety measures they loss their lives. One time there is a lovely woman who normally stands on the road to control traffic each time I passed that road I was always looking forward to seeing her because she smiled a lot but sadly they was an accident that occurred that took her life, these is something that could be avoided if AI steps in and many more.
Then jobs that AI should not replace humans should be something that has to do with humans feelings and emotions as humans there is this feeling only a living human being like us can understand but not robots and I think such sectors should be handled by humans for example the health sectors though there are some areas where AI is very useful but when it comes to the interaction human being are more better.
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Almost every commercial sector uses AI for customer service. Although it can be annoying at times, especially when programmed to repeat the same line, it's quite different from the father of chatbots—I mean ChatGPT.
Banking sectors, especially commercial banks, can be frustrating. I have had some awful experiences with them
At the end of the day, AI should only assist human labour not replace it.
However, Ai taking risky jobs won't be bad
Thanks for sharing your thoughts with us