The case you expose as example of purchase, it's not an example about a case we may think about compensating, due to logic reasons.
If you want to reconsider it and search for the info we're requiring, we won't close the window period to be able to do it, during this entire 2021 year.
We mean: there's no hurry; just relax and think about it.
Have a nice day.
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With this kind of message you're risking that we mute you. That will imply that we couldn't read your message showing us your proof of purchase, whenever you found it, in case you have it.
Muted.