That kind of thing has happened to me and with phone companies, both in the past and here in Spain. In Argentina, it wasn't a change of user, it was just that the line didn't work and they charged me the same until I made a complaint and then I got compensation. But it was a long time to complain. And here, they raised my tariff saying that they had warned me when it wasn't so and I decided to change company, and in that case they wanted to charge me a fine for the change, something totally ridiculous. I will never go with that company again.
Could you imagine if you called the phone company line in Spain to speak to someone and I answered, in English and the only Spanish word I knew was hola. That wouldn't go so well huh?
Bloody frustrating!
Anyway, service is set to get worse and worse, more AI and outsourced operators...it'll be even more shit than it is now.
Woww that would be terrible, just hello.... maybe we would understand each other with single words.
Yes, more and more machines are answering, they don't even answer the simple medical service in person anymore but by phone, what is that!
It remains for those of us who are different to be grouped together...