Hi @galenkp, I have had some problems with telephone services around here. On one occasion they activated a new line for me (apparently as a customer service), but they never told me about it, I never had the phone card in my hand. However, after a few months they charged me for a line that I did not ask for, and which I never enjoyed. I had no problems to solve the incident, just a waste of time that annoyed me a lot.
They do stuff like this all the time, probably in the hope people don't notice or complain and simply accept the charges.
I also believe that this is the logic. I wish you a great day.