When I worked in a contact centre and customers would wail and whine about having people on staff that had English as their 2nd (or fourth) language, I'd tell them that English wasn't my first language, either.
My first language was the wails and cries I made as an infant, I'd remark, and let them fill in the gaps.
Its really frustrating having worked "on the front lines" of a contact centre, and then having to deal with them "As a customer", knowing all the ways in which their hands are tied to process and the ever-present fear of them losing their job to next lowest bidder.
Pay for good quality service, both within the product, and the presentation. Just make it easy for the customer, and the money will come rolling in, instead of trying to save 4cents on a headset that ends up in so many "sorry, what was that?"
Such is life.
Yeah, shit happens I guess, but I'm never going to tolerate someone who can't speak the language well enough to understand my needs...or those fucken scripts they read.
We just need to stop the enshitification of everything.
Indeed we do but enshitification (great fucken word man) is in third gear and pulling fourth...and looking for fifth. No stopping it I think.
It's electrically powered enshitification now, infinite torque, one simple reduction gear.
Lol, yeah and they call it progression.