I'm still learning my own diplomacy, really. It's been in that awkward stage between conceptualization and application for years now. COnstantly re-conceptualizing as old scenarios present themselves in a new light to my ever-growing self...
I think there are still times where tact in an issue, and a soft lie is better. For example:
Provider: How are you doing today?
Patient: Oh, my back hurts, and my neck pain has flared up again since last week. Looking forward to my massage. How are you?
Provider: Awful. I've had stomach pain and diarrhea all week. I really didn't want to come in today but I have to make money so here I am. Let's get this done shall we so I can go home. Great! Definitely looking forward to the weekend.
I just wrote a story to reply to your comment!
:D
brb!
And thank you for engaging!!! <3
You marvelous woman, you.