Yeah, this was the reason. I hope they keep him retired. The man has done more than his share to keep wrestling fans entertained. I say let him enjoy the life he has carved out and enjoy the fruits of his labors. He certainly earned it.
I think they are doing pretty good with what they have as far as crowds and the "feel" of fans being there. The shows obviously lose a little without live crowds but at this time it is best to be safe. It does help keep focus on the athletes in the ring though.
I am right there with you about the "American Badass" persona. I was not a fan of it. I understand why they did it and I think it worked better than they hoped.