Part 5/9:
Customer retention is just as pivotal as acquiring new ones, and Demitro has put effort into understanding churn. He actively reaches out to those who cancel subscriptions, asking for feedback to determine their reasons.
"My success rate in these conversations is close to 100%," he shares. By analyzing and understanding this feedback, Demitro can refine his product and adjust marketing strategies to avoid attracting users who may not find his service valuable.