Part 2/7:
One curious individual, intrigued by this system, decides to dive into the world of Amazon returns. To unfold this narrative, they connect with Raleigh Williams, a YouTuber documenting the implications of free returns.
The Reverse Supply Chain
Raleigh explains the intricacies of return logistics. When a customer returns an item, it doesn't always go back to the store. Instead, it often lands in a Returns Center. Here, hundreds of thousands of products are sorted, with many either being discarded, donated, or sold to liquidators in bulk.