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Coinbase claims that their policies permitting fund freezes are for security and fraud prevention purposes. While temporary holds are standard practice, the lengthy extensions remain inexplicable and seem arbitrary to affected users. This uncertainty has fostered doubts about Coinbase's commitment to customer welfare.
Customer support is another area of concern. Many users have expressed frustration at the lack of effective assistance when problems arise. As the company grows, complaints regarding subpar customer service have intensified. Users have found themselves stuck on hold while conversing with AI chatbots that fail to deliver realistic solutions.