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The backlash against Coinbase's handling of account issues has prompted responses from company representatives. Scott Shapiro, the product director of Coinbase, advised users against accessing the platform via VPNs, suggesting that such usage signals suspicious activity. This advice was met with backlash, leading Shapiro to later clarify his comments. The lack of clear communication from the company continues to fuel frustrations among users who already feel neglected.
Coinbase's official response shifted blame onto external factors, citing an influx of new users post-election and a concerning rise in fraudulent activity. However, for long-time users, these problems aren't new and underscore a persistent trend that has plagued the platform for years.