Part 7/8:
Now, with a warehouse in Tennessee and a solid team, including warehouse manager Sam and video editor Libby, Claw Hammer Supply operates efficiently. Kyle attributes part of their success to the remarkable relationship they maintain with their customers. By leveraging social media platforms like YouTube, Instagram, and TikTok, they foster a sense of connection, making customers feel they know them before making a purchase.
“I think a lot of people actually like see us and they know us,” Kyle explains, reflecting on their transparent approach to marketing and customer service. This connection often leads to understanding and patience when issues arise, making the challenges of entrepreneurship feel more manageable.