Part 4/8:
In response to the increasing volume of complaints, Ledger clarified their security model, emphasizing that private keys remain securely within the device. Ledger warned users that, although they may believe they haven’t engaged in risky behavior, prior unauthorized transactions or compromised seed phrases could have led to the loss of funds. They recommend filing police reports to trace and potentially recover lost assets.
The company outlined several scenarios to investigate, including:
- Unintentional Approval of Malicious Transactions: Users might have unknowingly authorized a transaction that granted access to their wallet without understanding the implications. This can occur due to sophisticated phishing attacks that exploit the trust of the user.